Navaneethakrishnan Malaiyappan
13+ years of experience specializing in enterprise-scale device management, infrastructure modernization, and automation.
Summary
About Me
I am a seasoned endpoint management expert with proven expertise in designing and optimizing complex solutions using Microsoft Intune and MECM/SCCM.
Throughout my career, I have focused on driving operational efficiency and delivering scalable, high-availability environments. I excel at leading technical initiatives that bridge the gap between infrastructure modernization and secure, seamless user experiences.
My approach combines deep technical knowledge with a strategic mindset, enabling organizations to optimize their physical and cloud device footprints while leveraging automation to reduce manual overhead.
Scalable Architecture
Designing high-availability environments.
Operational Efficiency
Optimizing endpoint solutions to minimize downtime.
Technical Leadership
Guiding teams and driving modernization initiatives.
Expertise
Core Skills
Endpoint & Mobility
Infrastructure & Cloud
Automation & Data
Timeline
Professional Experience
SCCM Intune Admin / Technical Lead
HCL Tech (Client: Porsche AG)
- Act as the Technical Lead for the Endpoint Management team and serve as the primary escalation point for complex MECM/SCCM and Intune issues.
- Ensure all SCCM services, site components, and infrastructure roles are running optimally and meeting operational SLAs.
- Lead maintenance and upgrade activities for SCCM and SQL infrastructure, including planning, execution, risk assessment, and stakeholder coordination.
- Troubleshoot server-side SCCM issues, perform Root Cause Analysis (RCA), and guide team members during high-severity or complex incidents.
- Design and implement PowerShell automations to improve operational efficiency, reduce manual effort, and enhance large-scale endpoint management tasks.
- Develop and maintain custom Power BI dashboards and reports to provide visibility into compliance, deployments, and infrastructure health.
- Manage server patching cycles, investigate unknown or non-compliant servers, and ensure overall service stability and security compliance.
- Analyze and resolve issues related to Co-Management, Hybrid Azure AD Join, Intune Enrollment, and Cloud Management Gateway, collaborating closely with Architecture, Identity, and Security teams.
- Create and update implementation guides, operational runbooks, and knowledge base articles, ensuring documentation standards and governance across the team.
- Present service improvements, automation outcomes, and compliance metrics in management reviews and stakeholder meetings.
- Oversee SCCM infrastructure health checks, including Distribution Points, Management Points, Boundary Groups, and Client Communication.
- Provide L3/L4 support for application deployment failures, patch compliance issues, and OS deployment challenges.
IT Infrastructure Specialist
Cognizant (Client: Fortive)
- Designed, deployed, and maintained Microsoft Intune and SCCM/MECM infrastructure supporting enterprise endpoints across Windows, Android, and iOS platforms.
- Implemented Windows Autopilot pre-provisioning, Enrollment Status Page (ESP), and region-specific deployment profiles for AMER, APAC, and EMEA users.
- Configured and managed Intune configuration profiles, compliance policies, device restrictions, and security baselines to enforce corporate security standards.
- Deployed applications, updates, and patches through Intune and SCCM to ensure endpoint security and software compliance.
- Implemented Conditional Access policies, trusted location rules, and compliance exceptions in coordination with security and identity teams.
- Managed Android and iOS device enrollment, application protection policies, and MDM/MAM configurations.
- Performed infrastructure upgrades, version updates, and migration activities for Intune and SCCM environments.
- Monitored platform health, deployment status, and compliance metrics to maintain optimal performance and service availability.
- Generated bi-monthly compliance and device health reports, coordinating with Service Desk teams for remediation and closure.
- Deployed and maintained PowerShell automation scripts and worked with Microsoft Graph API for advanced device and reporting operations.
- Executed remote wipe, retire, and selective wipe actions for exited employees or lost/stolen devices.
- Created and managed application categorization and assignment groups based on business tower, department, or geographic region.
- Troubleshot and resolved device enrollment, policy conflicts, application deployment failures, and co-management issues.
- Collaborated with Security, Identity, Networking, and Desktop Support teams to resolve cross-functional endpoint issues.
- Developed and maintained technical documentation, SOPs, and knowledge base articles for operational consistency. Provided end-user and internal team training on Intune features, device enrollment processes, and best practices.
Sr. Consultant, IT Infrastructure management
Infosys (Client: Analog Devices Inc.)
- Provided L3 administration and support for SCCM and Microsoft Intune infrastructures.
- Managed the deployment, policy configuration, and troubleshooting of enterprise endpoints.
Sr. Analyst / SCCM Admin
Capgemini (Client: GE)
- Administered SCCM infrastructure with a primary focus on automated Patch Management and vulnerability tracking.
- Executed Operating System Deployment (OSD) activities, including task sequence creation and hardware lifecycle management.
Wintel Admin
InKnowTech Pvt Ltd (Client: SAP Labs Pvt Ltd)
Desktop Support Engineer
PCS Technologies (Client: Cognizant Technologies)
Impact
Key Achievements
Migrated MECM servers with zero downtime using an Active-Passive strategy.
Successfully migrated Intune and SCCM infrastructure from on-premises to a resilient cloud-based environment.
PowerShell automation scripts developed to streamline and optimize operations.
Designed a software packaging automation tool using Generative AI to significantly reduce manual intervention.
Certifications
Microsoft Certified
Endpoint Administrator Associate (MD-102)
Microsoft Certified Solutions Associate
(MCSA)
Education
BE Computer Science and Engineering
Nanda College of Technology